Thank you for shopping with us! We want to ensure your complete satisfaction with your purchase. Please read our online return policy carefully, as it outlines the terms and conditions regarding returns and exchanges. By making a purchase on MONTEX website, you acknowledge and agree to abide by this policy.
Eligibility:
•To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Timeframe for Returns:
•You must initiate the return process within 14 days from the date of delivery.
•After the initial return request, you will have an additional 7 days to ship the item back to us.
•Returns received after the specified timeframe may be subject to denial or additional restocking fees.
Return Process & Shipping:
•To initiate a return, please contact our customer support team or submit a return request through our website.
•You are responsible for the cost of return shipping unless the return is due to our error or a defective product.
•We recommend using a trackable shipping method and retaining the shipping receipt until the return is processed.
•If the return is due to our error, we will provide a prepaid shipping label or reimburse your return shipping costs upon verification.
Refunds & Exchanges:
•Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
•If approved, the refund will be processed using the original payment method within [number of days] days.
•Depending on your financial institution, it may take additional time for the refund to reflect in your account.
•If you wish to exchange an item for a different size, color, or a similar product, please indicate this in your return request.
•Exchanges are subject to product availability. If the requested item is not available, we will process a refund instead.
Damaged or Defective Items:
•If you receive a damaged or defective item, please contact us immediately with details and photographic evidence.
•We may request the return of the item or additional information to assess the issue before approving a refund or exchange.
If you have any questions or need further assistance, please contact our customer support team. We are here to help and ensure your shopping experience is enjoyable and hassle-free.